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Out-of-scope requests

“Flag it when a client asks for something outside what we agreed, and open a task to scope it.”

Most agencies rarely charge for out-of-scope work, not because they decided to work free but because nobody notices the moment scope moves: the ask arrives mid-thread, sounds small, and gets done. A flag at that moment turns given-away work into a quote.

WATCHER AUTOMATIONReads:GmailOutlook MailClickUp
Works with either inbox; the agreed scope comes from your project tool.
Your Inbox · new insightWatching
Northwind's email asks for a third landing page variant. The project lists two. Flagged, with a scoping task ready.
Evidence:GmailClickUpCITED, ALWAYS
Under the hood

What it actually watches

Client email asking for extras: another revision round, one more page, an extra report. Each ask is held against the project as your tools describe it, and the ones that fall outside get flagged instead of quietly absorbed.

It can act, with your approval: Approve the action step once and each flag can open a ClickUp task to scope and price the ask, with the client's email summarized inside it.

Make it yours

A template is a starting sentence

Edit the wording in the builder, or just tell Binee in chat. Two ways businesses bend this one:

“Only flag asks that look bigger than an hour of work.”
“Post the flags to the delivery channel so the whole team sees scope moving.”

Businesses running this usually add

All templates
Watcher automationNew leads we already knowSee template →Watcher automationUnpaid legal bills with new asksSee template →Watcher automationCourt date changesSee template →Watcher automationUnhappy client emailsSee template →

Put “Out-of-scope requests” on watch tonight

Connect your tools, turn the template on, and edit the sentence until it sounds like your business. Free plan included.